By Eileen jewellery are made with a variety of materials. All jewellery come with a 6month warranty except for 18K gold and rose gold plated sterling silver items; and adjustable rings which come with a 30day warranty.
Warranty is effective from date of purchase and By Eileen will repair or replace- (depending on fault) any products due to manufacturing fault or defects in materials within the period. Proof of original sales receipt is required for all warranty claims.
The outcome of warranty is at discretion of By Eileen.
Our warranty does not cover damage or loss, chain breakage general wear and tear including tarnishing and fading of plating, mishandling or neglect. Warranty is also void if attempts of repairs are made.
Customer will bear all shipping and postage costs.
See our policies for more detail.
Lodging a warranty claim
Please contact us at firstname.lastname@example.org with the following:
- Order Number and Proof of original sales receipt
- Name and contact number
- Photograph proof of fault and detail of claim