Shipping policy
All orders are shipped from Adelaide, SOUTH AUSTRALIA via Australia Post.
In stock items: Allow up to 5 business days for orders to be processed before being shipped (although longer processing times may occur during peak season or sales).
Pre- order items: Delivery time frames can vary. Please refer to the individual product page for more information.
Domestic standard shipping takes about 3-5 business days and Express is 2-3 business days. International shipping times will vary, depending on your location. Once your order has been shipped, you’ll receive a confirmation email together with tracking details.
-
We’ll do what we can to help but we’re not liable for loss of parcels or damage during transit, as we have no control over the shipping process. Keep in mind that once items have left us, we’re unable to find out any extra information as we are not the addressee.
If your package doesn’t arrive within 14 days of dispatch, get in touch so we can look into this for you - email info@byeileen.com.au. As a first step, check the address on your order to ensure the details are correct. In the case of missing parcels, you may also have to contact Australia Post directly and lodge a case report.
Please contact Australia Post (or selected courier) directly and lodge a report with your local police office if any parcel goes missing after delivery from By Eileen.
Sometimes parcels can’t be delivered and end up back with us. This can happen if you’ve provided an incorrect or incomplete address, or if your parcel isn’t collected from your local post office within the stipulated timeframe. In these cases, no refunds will be provided for shipping costs and you’ll need to pay for re-delivery.
-
Australia-wide shipping fees are as follows:
Standard - $11
Express - $15
International shipping fees will vary based on your location. Overseas customers should contact us to get a specific quote.
International and other pricings will be calculated at checkout.
Please note: Different countries have their own import tax and duty laws, which may incur additional fees. Please check with your relevant country on additional costs as By Eileen will not be liable for any international custom and service taxes