Permanent Jewellery Adelaide

All permanent jewellery chains are cut to size ie. they are cut to your required length. Therefore, we strictly do not provide refunds, exchanges and/or change of mind.

We offer a free 7-day warranty repair on all permanent jewellery pieces if your chain comes apart at the weld and:

• You can provide proof of purchase ie. invoice
• Followed all care instructions provided and agreed on the day of service
• Still in possession of the chain and/or charm

Repairs due to stretching/ pulling or a lost chain are not covered under our warranty.

A re-welding fee from $20 applies in the event when:

• Your chain comes apart outside the 7day warranty and you are in possession of the chain
• You require shortening of your permanent jewellery
• You want to add charms to your permanent jewellery. *Cost of charms apply.

A full cost applies in the event when:

• You have lost your chain
• You have damaged your chain including pulling/ stretching your chain.
• You want to lengthen your chain.
  

Bookings are required for all repairs and reattachments. The decision of the jeweller is final. 

See full permanent jewellery warranty, returns, refunds policies here.

By Eileen reserves the right to amend this policy, terms and conditions at any time without prior notice.

• Our permanent jewellery chains are made with 14K gold filled, solid sterling silver and 14kt Solid Gold. They are hypoallergenic and nickel free. Our chains are tarnish-resistant and can last for years with proper care and love.
• You certainly wear them in water and can also use your standard skincare products while wearing our permanent jewellery. For the longevity of your infinity jewellery, we recommend avoiding harsh chemicals such as cleaning products and alcohol-based perfumes. Wash them with a soft brush and warm soapy water; and polish your welded bracelet, anklet or necklace to keep them shiny. 
• It is important to give your jewellery a wash with warm soapy water after swimming in chlorinated pool, ocean or after excessive sweating. Avoid hot springs.
  

See more permanent jewellery care information here.

• Booking: It is mandatory for all bookings to be made in advanced via our booking system over the website. For the best experience, walk-ins are not accepted.
• Time Allocation: We kindly request that you arrive no more than 5 minutes before your scheduled time. In the event of unforeseen circumstances, we offer a 5-minute grace period. If you are more than 5 minutes late, we may not be able to service your appointment and your deposit will be forfeited.
• Deposit: You will be required to pay a non-refundable deposit of $50pp when making your booking for Permanent Jewellery service. All deposits are non-refundable. The deposit will be applied towards the cost of your chosen service. The remaining amount will be charged at the location on the day of your appointment.
• Rescheduling: You can reschedule your appointment up to 24hours prior to your booked time. If you fail to do so, your $50 deposit will be forfeited.
• Cancellation: We require a minimum of 24 hours’ notice prior to your booked time for all Permanent Jewellery service. Deposit is strictly non refundable
• No-Show: A no-show fee of 100% of the total cost of your booked service will be applied.
• Refunds: We do not offer refunds for services that have already been scheduled or provided including deposits.

Please read full permanent jewellery service terms and conditions here.

*We reserve the right to amend this policy at any time without notice.

Click here for or all Permanent Jewellery FAQs